On-site fast, day or night. We extract, dry, and rebuild, and we handle your insurance claim from first call to final invoice. IICRC-certified crews, twenty-five years on Utah homes across north Utah County.
Highland is one of the larger upscale communities in Utah County, with close to 18,000 residents spread across custom and semi-custom homes built mostly from the 1990s through the 2020s. Many of Highland's properties sit on hillside lots with walk-out basements, large footprints, and extensive irrigation infrastructure. The Dry Creek drainage corridor that cuts through the city creates flash flood exposure during summer storm events. These aren't abstract risks. They shape the water damage calls we receive from Highland throughout the year. Quality Restoration has been serving Highland and surrounding communities since 2001, and we know this city's terrain and housing stock well.
Highland's adjacency to Alpine and Cedar Hills means it shares several of the same geographic risk factors: elevation, hillside drainage, cold winters, and the Dry Creek drainage corridor. What makes Highland distinct is scale. The homes here are large, the lots are generous, and the irrigation systems that serve them are extensive. When an irrigation mainline fails on a half-acre lot, the volume of water that saturates the soil before anyone notices is significant. Walk-out basements (which are common in Highland because of the hillside topography) are directly in the path when that water finds the foundation.
We're available 24 hours a day at (801) 922-9130 and we're typically on-site in Highland within about 25 minutes from our Springville headquarters. Water damage in a large custom home has a larger potential scope than in a standard production home, and our team responds with the equipment and experience to handle it. If you're dealing with water damage in Highland right now, call us immediately.
North utah county geography and Highland's housing mix create a specific set of water damage risks. Here is what we respond to most.
Highland's large residential lots require extensive irrigation systems, and those systems are one of the city's most common sources of water damage. Many Highland homes have irrigation infrastructure that serves large lawn areas, HOA common spaces, and multi-zone landscaping that runs on automated schedules. Failure points include cracked poly pipe from freeze-thaw stress, blowout heads that spray water against foundation walls, and backflow preventer failures. Because the lots are large, a failing zone may not be visible from inside the home, and soil can saturate against the foundation for days. In older parts of Highland where irrigation systems were installed in the 1990s or early 2000s, original components are now decades old and due for replacement.
Walk-out basements are common in Highland because of the hillside lot topography, and they come with a specific water damage profile. The below-grade walls of a walk-out basement face soil on two or three sides, creating hydrostatic pressure points that above-grade rooms don't have. During irrigation failures, spring snowmelt events, or heavy rain, water that saturates the soil on the uphill side of a walk-out basement will seek the path of least resistance, often through the foundation wall or the floor-to-wall joint. When a walk-out basement is finished with custom flooring, media rooms, or home offices, the damage scope from a foundation seepage event is substantial.
Dry Creek runs through Highland and drains the foothills above the city. During summer thunderstorms, this drainage corridor can rise quickly (faster than weather alerts capture) and overflow into adjacent properties. Homes in the Lone Peak area, Cedar Ridge neighborhoods, and any property close to the creek corridor carry direct flash flood exposure. Summer thunderstorm cells that park over the Lone Peak foothills can deliver several inches of rainfall in an hour, and the runoff moves through Dry Creek with force. If your home sits near the creek or in a low point of the drainage basin, this is a risk that warrants a flood preparedness plan.
Highland's larger home footprints mean more plumbing runs, more appliances, and more potential failure points. A 4,000-square-foot home may have three or four full bathrooms, a kitchen, a laundry room, a wet bar, and secondary appliances in the basement, each with its own supply lines, shutoff valves, and fittings. Older custom builds from the late 1990s and early 2000s are now carrying components that have been in service for 20 to 25 years. Refrigerator icemaker lines, washing machine hoses, and dishwasher connections in these homes are prime candidates for failure. The square footage that makes Highland homes comfortable also means water from a failed line can travel farther before it's noticed.
Highland's hillside positioning means drainage from the Alpine foothills and the ridgeline above the city moves toward residential properties. Spring snowmelt is the highest-volume drainage event Highland homeowners face. During March and April in heavy snow years, the combination of warm days and still-cold nights drives rapid melt cycles that move large volumes of water toward foundations before drainage systems can handle it. Homes in the Highlands area and Lone Peak neighborhoods, which sit higher on the hillside, tend to see concentrated drainage patterns that can overwhelm original grading and push moisture toward foundations and window wells.
Highland's elevation and proximity to Alpine put it in a colder temperature band than the valley floor. Irrigation backflow preventers left on past the first frost, exposed garden hose bibs, and plumbing in insufficiently insulated exterior walls are vulnerable on sharp winter nights. The more damaging pattern is the repeated freeze-thaw cycling through late winter and early spring, which stresses fittings and connections that may have been marginally installed and develops small leaks that deliver moisture into wall assemblies over weeks before they're discovered. Custom homes with complex plumbing layouts sometimes have supply lines routed through areas that weren't fully evaluated for freeze exposure during construction.
Water damage in a large custom home is a different scope of work than in a standard production build. Walk-out basements with finished living spaces, complex multi-zone irrigation systems, and custom finishes throughout the structure all demand an experienced team that knows how to assess quickly and document thoroughly. We've been working in Highland-caliber homes since 2001. We know how to protect custom millwork during the drying process, how to document custom finish losses for insurance carriers, and how to trace water source and travel path in a complex structure where the entry point isn't always obvious from the visible damage.
We're available 24 hours a day, 7 days a week at (801) 922-9130. Our Springville headquarters puts us about 25 minutes from Highland for emergency response. We work directly with all major insurance carriers and handle the full scope from initial water extraction through structural drying, mold remediation, and finished reconstruction. Highland homeowners get one point of contact from the first call to the completed job.
You call (801) 922-9130 and reach a real person. No voicemail, no call centers. We dispatch immediately with an under-60-minute target for Highland.
We are available 24/7 and typically on-site in Highland within the hour. Our technicians inspect the affected areas, identify the source, and use thermal imaging and moisture meters to map how far the water has spread before any work begins.
Commercial-grade pumps and truck-mounted extractors remove standing water from floors, carpets, and walls immediately. The faster water is removed, the less structural damage your home sustains.
Industrial air movers and LGR dehumidifiers run continuously for 3-5 days. We monitor moisture readings daily until every surface hits IICRC S500 drying standard. Not "looks dry," dry to spec.
EPA-registered antimicrobials are applied to all affected surfaces. Unsalvageable drywall, flooring, and insulation are removed safely. Everything is documented for your insurance claim from day one.
We rebuild, drywall, flooring, baseboards, cabinetry, trim, and paint, back to pre-loss condition. The same crew that started the job finishes it. One point of contact, no handoffs.
We provide detailed records, photos, and damage reports, and work directly with your adjuster. We handle the paperwork and the calls. Most Highland homeowners pay only their deductible.
The first hour after a water loss matters more than most homeowners realize. The actions you take (and the actions you avoid) in that window have a direct impact on how much damage occurs and how your insurance claim is handled. Here's what we recommend:
Stop the water source if it's safe to do so. Shut off the supply valve behind the failing fixture or appliance. For an irrigation failure, shut off the controller and the irrigation supply valve. Know where your home's main water shutoff is before you need it, in a large Highland custom home, it may be in a utility room, crawl space, or mechanical room that isn't immediately accessible under pressure.
Don't walk through contaminated water. If the source is a sewer backup, toilet overflow, Dry Creek flooding, or any exterior surface water, don't enter the affected area without protection. Category 3 water carries pathogens that are a genuine health risk.
Call Quality Restoration at (801) 922-9130 immediately. Don't wait until morning. In a large Highland home, water travels farther and absorbs into more material faster than in a smaller house. Professional extraction equipment started in the first hour prevents damage that fans and shop vacs cannot reverse.
Document before you move anything. Take photos and video of all affected areas, including standing water, affected materials, and the apparent source. This documentation is critical for your insurance claim and helps establish scope accurately when a large home is involved.
Contact your insurance carrier to report the loss. Call your agent or carrier's claims line promptly. Most policies require timely notification, and delay can create coverage complications. We'll coordinate directly with your adjuster once assigned.
Don't throw away damaged materials. Your insurance adjuster needs to see and document affected contents and materials before they're disposed of. In a custom home with specialty finishes, documentation of damaged materials matters significantly for replacement cost coverage.
A restoration claim is half cleanup, half paperwork. We have handled both for twenty-five years, so you can focus on your family while we handle the process for your Highland home.
Water damage from a sudden and accidental event, a burst supply line, a water heater failure, an appliance malfunction, is generally covered under standard homeowner's policies. The documentation we provide, thermal imaging reports, moisture logs, complete photo records, and a written scope, is exactly what Highland adjusters and carriers need to process a claim efficiently.
We work directly with your adjuster from the first call, document the cause and full extent of the damage, and bill your carrier directly. Most Highland homeowners pay only their deductible. Call (801) 922-9130 for 24/7 emergency response in Highland.
Full-service restoration for Highland homeowners: mold, fire and smoke, and sewage cleanup.
Irrigation failures and walk-out basement seepage are two of the most consistent mold precursors we see in Highland homes. When soil saturates against a foundation wall over days or weeks, the moisture wicks into the wall assembly and creates conditions for mold growth inside cavities that are out of sight. Finished basement spaces with carpet and drywall over concrete are particularly vulnerable, moisture content in the concrete can sustain mold growth even after visible water is gone. If your Highland home has had any water intrusion event that wasn't professionally dried, and you're now noticing musty odors, discoloration, or unexplained allergy symptoms, a mold assessment is the right next step. We offer complete mold remediation including containment, removal, and post-remediation air quality testing to verify the result.
In a large Highland custom home, fire suppression water can affect an enormous square footage quickly. Smoke and soot travel through complex HVAC systems and contaminate spaces distant from the fire origin, including finished basements and attic spaces. Custom cabinetry, built-ins, and specialty finishes require careful documentation to ensure insurance coverage reflects actual replacement cost. We handle complete fire and smoke damage restoration in Highland, managing the full scope from structural drying through smoke odor elimination and reconstruction, coordinating directly with your insurance adjuster throughout.
Sewage backups require a completely different response than clean water events. Contaminated water is a health hazard that demands professional extraction, decontamination, and restoration with proper containment and EPA-registered disinfectants. Do not attempt to clean a sewage event yourself. Call us immediately at (801) 922-9130 and we will handle it safely, start to finish.
Quality Restoration serves all of Highland, including custom-home neighborhoods, walk-out basement communities, and properties along the Dry Creek corridor throughout the city. We respond regularly to:
Same crew, same response, same IICRC standard across north Utah County.
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Real words from real Utah homeowners on real water damage jobs.
A pipe let go while we were out and flooded into the main floor. Quality Restoration was at the house fast, found moisture we could not see, and dried it to spec. They handled the entire insurance claim, we just paid our deductible.
Real person answered when I called, a crew showed up quickly, and a few days later you could not tell anything had happened. Best money our insurance ever spent.
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Answers based on twenty-five years of jobs across north Utah County.
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