Privacy Policy

01. Who we are

Quality Restoration is a Utah-based water, fire, mold, and storm damage restoration company, locally owned by Shelton Bischof and Nate Brinkerhoff and headquartered in Springville, Utah. When this Privacy Policy refers to "we," "us," or "our," we mean Quality Restoration Inc.

You can reach us at:

• Address: 1195 Spring Creek Pl Ste B, Springville, UT 84663
• Phone: (801) 922-9130
• Email: hello@qrestore.com

02. Information we collect

We collect information you give us directly, information collected automatically when you use our website, and information from third parties involved in your job.

Information you give us

• Contact information: your name, phone number, email address, and property address when you fill out our estimate form, request a callback, or hire us for a job.
• Job details: descriptions of the damage, photos you send us, the type of service you need, and any information you share during scoping.
• Insurance information: your insurance carrier and policy number when we file a claim on your behalf.
• Payment information: billing details if you pay us directly. We do not store full credit card numbers on our systems; payments are processed through compliant third-party processors.

Information collected automatically

• Website usage data: pages you visit, time on page, links you click, the device you're using, and your approximate location based on IP address.
• Cookies and similar technologies: small files placed on your device that help us recognize you, improve site performance, and measure ads. You can disable cookies in your browser settings.

Information from third parties

• Insurance carriers and adjusters: when we work a claim on your behalf, your carrier may share documents and correspondence with us.
• Review platforms: when you leave a review on Google, Facebook, or TrustIndex, those platforms share your name and the review content with us.

03. How we use your information

We use the information we collect to:

• Respond to your estimate requests and questions.
• Provide restoration services at your property.
• Work with your insurance carrier on covered claims.
• Send service updates, scheduling notifications, and follow-ups.
• Improve our website, marketing, and customer experience.
• Comply with legal obligations and protect our business.

We do not sell your personal information. We never have, and we have no plans to.

04. Who we share your information with

We share your information only when it's necessary to provide our services, with parties bound to keep your information confidential. The parties we share with include:

• Your insurance carrier and adjuster: for the limited purpose of processing your claim.
• Subcontractors and vendors: when specialized work is needed (rare; we run our own crew for most jobs).
• Service providers: companies that help us run our business, like our CRM, email marketing platform, payment processor, scheduling software, and review-management tool (TrustIndex). These providers are contractually required to protect your information and use it only for the services they provide us.
• Government or legal authorities: when required by law, court order, or to protect our rights and the safety of others.

05. Cookies and tracking

Our website uses cookies and similar technologies to remember your preferences, measure how the site is used, and serve relevant marketing. Specifically:

• Essential cookies: required for the site to function (login, form submissions, security).
• Analytics cookies: help us understand which pages are useful, like Google Analytics. Aggregated, no personal identification.
• Marketing cookies: help us show relevant ads, like Google Ads, Meta (Facebook) Pixel, and Microsoft Advertising.

You can disable cookies in your browser settings. Disabling essential cookies may break parts of the site.

06. Your rights

Depending on where you live, you have certain rights regarding your personal information. These include:

• Access: request a copy of the personal information we have about you.
• Correction: ask us to fix inaccurate or incomplete information.
• Deletion: request that we delete your information, subject to legal exceptions (we may need to keep certain records for tax, insurance, or warranty purposes).
• Opt-out of marketing: unsubscribe from our marketing emails at any time using the link at the bottom of every email.
• Do Not Sell or Share: we don't sell or share your personal information for cross-context behavioral advertising, but if you'd like to opt out anyway, contact us at the address below.

To exercise any of these rights, email us at hello@qrestore.com or call (801) 922-9130. We'll respond within 30 days.

07. How we protect your information

We use commercially reasonable safeguards to protect your personal information, secure servers, encrypted transmission of sensitive data, restricted access on a need-to-know basis, and ongoing review of our security practices. That said, no system is perfectly secure, and we cannot guarantee absolute security.

08. How long we keep your information

We keep your information only as long as we need it for the purposes described in this policy, or as required by law. Job records and related documents are typically retained for at least seven years to support warranty, tax, and insurance obligations. Marketing data is retained until you opt out.

09. Children's privacy

Our services and website are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

10. Third-party websites

Our website may link to third-party websites we don't operate (insurance carriers, review platforms, blog references, etc.). We're not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing any information with them.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Effective" date at the top of this page. Significant changes will be communicated through our website or by email if you've shared one with us. Continued use of our services after a change means you accept the updated policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your information, get in touch:

This Privacy Policy is governed by the laws of the State of Utah. By using our services or website, you agree to be bound by this policy.