Step 01
Emergency response & safety
We're on-site in 60 minutes with full PPE. The first job is to make the area safe, stop the source if we can, and keep your family clear of the contamination.
Sewer backup · Category 3 certified · 24/7Sewer backup cleanup.
Sewer backup cleanup.
Safely handled.
On-site in 60 minutes. Category 3 black water is a biohazard, it needs full PPE, specialized equipment, and complete decontamination. We're certified, equipped, and fast.
IICRC Certified 25 Years in Utah Direct Insurance Billing 4.9 ★ · 600+ Google Reviews
12,400+
Utah homes restored
Our 6-step process
How sewer backup cleanup actually works.
Sewage is Category 3 black water, a biohazard you should never clean yourself. Our process protects your family, decontaminates the space, and rebuilds, in the right order.
Step 02
Black water extraction
Using specialized, sewage-rated equipment, we extract the black water and waste, the part you should never touch without protection and training.
Step 03
Contaminated material removal
Porous materials that black water touched, carpet, drywall, insulation, can't be decontaminated and have to be removed. We bag, document, and dispose of it per regulation.
Step 04
Cleaning & decontamination
Every affected surface is cleaned and treated with EPA-registered disinfectants to kill bacteria and pathogens. We decontaminate to a verifiable standard, not just "wiped down."
Step 05
Drying & deodorizing
We dry the structure to IICRC standard and remove odor at the source with hydroxyl and ozone treatment, so nothing lingers behind the walls.
Step 06
Repairs & insurance
Once the space is decontaminated and dry, we rebuild what was removed, and we document the loss and bill your carrier directly. Most homeowners pay only their deductible.
What's included
Everything we do in one phone call.
You call one company. We bring every service the job needs, every tool the job requires, and every form your insurance asks for.
Black Water Extraction
Sewage-rated extraction of Category 3 water and waste, the part you should never handle yourself.
Containment & PPE
Full personal protective equipment and containment so the contamination doesn't spread through your home.
Contaminated Material Removal
Removal, bagging, and regulated disposal of porous materials that black water touched and can't be saved.
Decontamination & Sanitizing
EPA-registered disinfectants applied to every affected surface to kill bacteria and pathogens.
Drying & Deodorizing
Structural drying to IICRC standard plus hydroxyl and ozone odor treatment, nothing lingers.
Structural Repair
Rebuild of everything removed, drywall, flooring, trim, back to pre-loss condition.
From the owners
Meet Shelton & Nate.
Nate
Co-owner · since 2001
Our mission is simple: earn your trust, deliver quality, and restore not just your property, but your peace of mind.
Shelton
Co-owner · since 2001
Excellence isn't just a goal; it's the way we approach every single job. We treat your home or business with the same care we'd give our own.
What it costs & how long it takes
Honest numbers. No hidden fees.
Every job is different, but twenty-five years of work means we know the ranges.
What you'll pay
Most homeowners pay only
Their deductible.
When the loss is covered, we bill your carrier directly. A typical residential sewer backup runs $2,000–$10,000 depending on how far it spread and what has to be removed, but that's the carrier's number, not yours.
- Free on-site inspection, no obligation, never a charge
- Direct insurance billing, we bill your carrier, not you
- Written scope of work before any cost is incurred
Timeline you can expect
From phone call to finished
3 days – 2 weeks
Extraction and decontamination come first; drying and rebuild follow. Most residential sewer jobs run 3 days to 2 weeks depending on the spread. We give you a clear timeline at the inspection.
- Day 1: Response, extraction, removal
- Days 2–4: Decontamination, drying, odor
- Days 5–14: Verification, then rebuild
Voted by neighbors 
Best of Utah Valley.
Best of Utah Valley.
Nine years running.
Every year since 2018, our neighbors have voted us the Best of Utah Valley. Same crew. Same standard. Same answer when the phone rings.
2018· 2019· 2020· 2021· 2022· 2023· 2024· 2025· 2026
Working with your insurance
We talk to the adjuster, so you don't have to.
A restoration claim is half cleanup, half paperwork. We've been handling both for twenty-five years, so you can focus on your family.
Built for the work
The tools and training behind every job.
Commercial-grade equipment. Industry-leading certifications. Real depth, not marketing claims.
Equipment we bring to every job
- Truck-mount extractorsSewage-rated extraction of black water and waste at industrial flow rates, contained and safe.
- Full PPE & containmentSuits, respirators, and sealed barriers so Category 3 contamination never reaches the rest of your home.
- EPA-registered disinfectantsHospital-grade products applied to every affected surface to kill bacteria and pathogens.
- HEPA air scrubbersCapture airborne contaminants and odor from the air during and after decontamination.
- Air movers & dehumidifiersDry the structure to IICRC standard once the contamination is gone, before mold can start.
- Hydroxyl & ozone generatorsRemove sewage odor at the molecular level, not by covering it, so nothing lingers behind the walls.
Certifications & standards
IICRC Water Damage Restoration Technician (Category 3) IICRC Applied Microbial Remediation Technician IICRC Applied Structural Drying ANSI/IICRC S500 Standard (Category 3) RIA Member EPA Lead-Safe Certified Licensed & Insured (Utah)
The standard we restore to
Every job is finished to the ANSI/IICRC S500 Standard for Category 3 Water Restoration, the industry's recognized benchmark for black water. We decontaminate to spec and document it, this is the one nobody should ever DIY.
Learn about IICRC standards Where we offer sewer backup cleanup
Across every Utah city we serve.
Same crew, same standard, same 60-minute response, across Utah, Salt Lake, Wasatch & Summit counties.
See all service areas or call (801) 922-9130 to confirm coverage for your city.
What Utah homeowners say
600+ five-star reviews, and counting.
Real words from real Utah homeowners on real sewer backup jobs.
Our basement drain backed up and it was every bit as bad as it sounds. They showed up in full gear, hauled out everything that was contaminated, and decontaminated the whole space. You'd never know it happened.
They told us straight not to touch it and were there within the hour. Professional, contained, and they handled the insurance claim, we only paid the deductible.
600+ reviews and counting. Read them all on Google →
Built different
We're not a franchise. We're not a call center.
Quality Restoration is locally owned by Shelton and Nate. When you call us, you're calling them. When our crew shows up at your door, they're our employees, not a contractor we hired for the day.
That means one phone number, one company, one standard. The same crew that answered your call is the same crew finishing the job, and the same owners signing off on it.
Talk to the owners, (801) 922-9130
Get help todayTell us about the sewer backup.
Tell us about the sewer backup.
We'll take it from there.
Not an emergency? No problem. Fill out the form and our team will reach out within one business hour.
(801) 922-913024/7 emergency line
Serving all of UtahUtah, Salt Lake & Wasatch Counties
Response in 1 hourFor non-emergency inspection requests
Request a free inspection
We'll respond within one business hour.
Common questions
What Utah homeowners ask about sewer backups.
Answers from twenty-five years of jobs across the Wasatch Front.
How much does sewer backup cleanup cost?
Most residential sewer backups run $2,000 to $10,000, depending on how far the contamination spread and how much porous material has to be removed. We provide free on-site inspections, and most homeowners pay only their deductible when the loss is covered.
Does insurance cover sewer backups?
Standard policies often exclude sewer backup unless you have a specific backup endorsement, many homeowners do. We help review your coverage and document the loss for your adjuster either way.
Is sewage actually dangerous?
Yes. Sewage is Category 3 "black water," it carries bacteria, viruses, and other pathogens. It's a genuine biohazard, which is why removal and decontamination require PPE, training, and the right equipment.
Can I clean up a sewer backup myself?
You shouldn't. Beyond the health risk, porous materials the sewage touched have to be removed and the area properly decontaminated, not just mopped. The safe move is to keep everyone clear and call a certified crew.
How long does sewer cleanup take?
Extraction and decontamination usually take the first few days; drying and rebuild follow. Most residential jobs run 3 days to 2 weeks depending on the spread. We give you a clear timeline at the inspection.
What is Category 3 black water?
It's the most contaminated class of water, sewage, flooding from outside, or any water carrying pathogens. It requires full PPE, removal of porous materials it touched, and decontamination to a verifiable standard. We're certified for it.
Sewage backup right now? Don't wait.
Category 3 water is a biohazard and it spreads fast. Don't try to clean it yourself, call now and we'll be at your door in 60 minutes.
Same-day response Water, mold & smoke Insurance billed direct
Trust the Q.
Quality is our name.